Complaints are best addressed and resolved at the time and place they occur. If you have a compliment or a complaint, speak with the person who provided the service or to the manager of the area. If you are not comfortable speaking to your service provider, see the section below: What if my complaint is not resolved?You can call the main switchboard at 604-875-2345 or 1-800-300-3088 (toll free in BC) and ask for the program manager or supervisor for the department/clinic area involved.
Contact the Provincial Health Services Authority’s (PHSA) Patient Care Quality Office directly. The office is open Monday to Friday (except statutory holidays) from 8:30 am – 4:30 pm. Provide as much detail as you can about your experience and the site or program to which you are referring. PHSA Patient Care Quality OfficeSuite 202, 601 West BroadwayVancouver, BC V5Z 4C2Phone: 1-888-875-3256 (toll free) Fax: 1-604-829-2619 Email: firstname.lastname@example.org
The PCQO has translated versions of the PCQO information brochure available in Chinese (simple), Chinese (traditional), Farsi, French, German and Punjabi. You can also request translation services when you contact them.
The PCQO handles patient care quality complaints in an open, transparent manner, serving as a liaison between patients and health-care providers during the complaint process. Your feedback will be used to identify improvements to the quality and safety of patient care.Patient Care Quality Office:
If the response from the PHSA Patient Care Quality Office has not resolved your complaint, you may contact the Patient Care Quality Review Boards for an independent assessment of the matter.To request a review of your complaint, please contact:Patient Care Quality Review BoardsPO Box 9643Victoria, BC V8W 9P1Phone: 1-866-952-2448 (toll-free)Email: email@example.comFax: 250-952-2428
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Updated on: June 9, 2010