Patient Experience Roadmap 2018-2021
BC Children's and BC Women's Hospitals
After extensive collaboration with stakeholders, engagement with patients and families and consultation with staff and providers, the C&W Patient Experience Steering Committee has co-designed the Patient Experience Roadmap.
BC Children's + BC Women's Hospitals Patient & Family Guide
To assist and support patients and families prior to, and during their visit, a guest services guide has been created.
Coming soon...preview here!
Profiles in Excellence
Patient and family-centered care is at the heart of what we do, every day. To do it well, we engage patients and families in every step of their care.
It starts with having meaningful conversations with our patients and families and engaging them in decisions that matter to them.
Patients and families work in collaboration with our teams to plan and co-design services and to influence programs and services in real time, as they are created.
Check out our Profiles in Excellence for stories about patient and family engagement.
To share your stories of Patient and Family Engagement, email us at firstname.lastname@example.org
CKNW Orphan's Fund
David Foster Foundation
Variety Club The Children's Charity
These programs offer transportation support for families travelling from out-of-town to their medical appointments and for hospital stays.
Health Connections - Each health authority has a unique travel assistance program for residents of their region who need to travel within the province for out of town medical care.
Hope Air - Arranges free flights to get financially-disadvantaged Canadians to the healthcare they need.
TAP - Travel Assistance Program - Helps alleviate some of the transportation costs for eligible BC residents who must travel within the province for out-of-town medical care. Ask your family doctor or your medical team for a form.
Other Travel Help -The TAP has partnered with a number of different transportation companies who provide reduced rates for travel to and from medical appointments. Look for the list of "transportation partners".
BC Ambulance Service
BC Government Director
Ministry of Social Development and Innovation
The Beryl Institute - Improving the Patient Experience
Be part of the safety team for your child