Patient Experience
The Patient Experience team strives to enable the best experience possible by offering supportive, meaningful partnerships between patients, families and their supporters, and care and service teams.
The Patient Experience team leads a number of key services across BC Children’s Hospital. These include:
- Volunteer resources
- Pet therapy and therapeutic clowning
- Non-monetary donations
- Access and visitor requests
- The Sibling Support Centre
Patient and family engagement advisors
BC Children's Hospital and BC Women's Hospital + Health Centre benefit from engagement advisors. The advisors develop, sustain and evaluate partnership opportunities between patients, families, providers and staff.
Engagement advisors partner with hospital staff to plan and implement strategies to ensure active patient engagement. They develop and build capacity around partnership strategies, and coordinate existing and new feedback systems.
- BC Children’s Hospital and BC Women’s Hospital + Health Centre patient and family engagement advisor:
Sophie Reinhart: Sophie.Reinhart@cw.bc.ca - Child, youth and reproductive mental health engagement advisor:
Aidan Scott: Aidan.Scott@cw.bc.ca - Patient and family engagement advisor, BC Children's Hospital Health Bridge:
Linda Warner: Linda.Warner@cw.bc.ca - Patient and family engagement advisor, nursing support services:
Bobbi Taylor: Bobbi.Taylor@cw.bc.ca - Patient/parent advocate, oncology:
Suzanne Dunbar: SDunbar@cw.bc.ca - Sunny Hill Health Centre for Children patient and family engagement advisor:
Cynthia Vallance: Cynthia.Vallance@cw.bc.ca - Sunny Hill Health Centre for Children Indigenous patient and family engagement advisor:
Mandy Smith: Mandy.Smith@cw.bc.ca - Slocan Site Redevelopment Project patient and family engagement advisor:
Lee Johnston: Lee.Johnston@phsa.ca - Sibling Support Services patient and family engagement advisor:
Alex Rios: Alexandra.Rios@cw.bc.ca
Getting involved
Our advisories and networks enable patients and families to participate in varied roles. These include sitting on committees; and weighing in on policy design or language, cross-campus quality improvements, or the look and feel of public-facing documents.
There are different ways to become involved:
- Patients as Partners: We invite patients, families and their supporters to join our network by becoming an e-advisor. E-advisors provide valuable feedback on a number of different projects such as policies, surveys, and general initiatives
- Focus groups: We may invite patients, families and supporters to attend virtual or in-person focus groups to test, consider or try out new systems or technology
- Surveys or questionnaires: Throughout the year, surveys and questionnaires about patient care or experience are available. You can complete surveys online, in person, by telephone, or by email
Other methods of patient and family feedback
- Comment cards: Digital, site-wide comment cards provide us with helpful feedback
Contact us
Patients and families are welcome to provide feedback through the Patient Experience office.
Address:
Patient Experience
BC Children's Hospital and Sunny Hill Health Centre
4500 Oak Street
Vancouver, BC
V6H 3N1
Email: patientexperience@cw.bc.ca
Phone: 1-844-874-3267
Resources
Your Voice Matters feedback poster
Scan the QR code on the feedback poster (PDF) with your mobile phone camera, or visit the link below to complete our virtual comment card.
BC Children's and Women's virtual comment card
Patient & Family Guide
The patient and family guide (PDF) is a resource to help patients and families plan for a hospital stay, or to navigate care or access services while on campus.
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Indigenous Health
We advocate for and provide support to Indigenous patients and families who are visiting the hospital.