In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority
improved patient experience is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously partner with patients and their supporters, providers and staff on quality and safety is inherent in all we do.
BCCH benefits from patient navigators, advisors, liaisons and advisors who are responsible for developing, sustaining and evaluating partnership opportunities between patients & families and providers & staff and stakeholders.
These positions work in partnership with agency leadership, program leads and stakeholders to plan and implement strategies to ensure active patient and their supporter engagement including participation in service planning, delivery and evaluation. These roles develop partnership strategies, mentor stakeholders, build capacity around partnerships and coordinate existing and new feedback systems on services, support and other planning activities; and support health care professionals
in practicing appropriate and effective interpersonal approaches with patients/families.
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