The BC Patient Safety and Quality Council announced the 2017 Quality Awards celebrating individuals, teams and facilities that have improved the quality of care in BC.
BC Children’s Hospital is excited to announce that we have received two nominations, both of which were runners-up in their categories.
Runner Up: Getting Better Award
Patient’s View: Kris Thibault, Quality, Safety & Accreditation Leader, BC Children’s Hospital
About this award: The Excellence in Quality: Getting Better Award celebrates a project that improved care for acute illness or injury.
Patients and their families or caregivers are often an untapped resource when it comes to identifying opportunities to improve quality of care and patient safety. At BC Children’s Hospital, an innovative tool called Patient’s View is helping to solicit feedback about quality and safety from the unique perspective of patients and families.
Using a customized version of the BC Patient Safety & Learning System (BC PSLS) on a mobile device, volunteers are able to meet with patients and families and gather their safety concerns and share with leaders at BCCH to inform quality and safety improvement initiatives. The team behind Patient’s View believes in focusing on what can go right, so patients and families are also asked to describe anything they noticed staff or the hospital doing to help promote safe care.
The program has had a positive effect on its volunteers, who often have hopes for future healthcare careers. In addition, families appreciate being asked about their experiences, while staff and leaders value being able to use this new information to inform safety and quality improvement initiatives. Now that Patient’s View is embedded in the culture of care at BCCH, clinical staff seek out its volunteers to engage patients’ families.
Patient’s View is currently engaging patients and families to provide real-time feedback on quality of care and safety issues while trialing a new clinical decision unit in BCCH’s emergency department. It will soon be implemented on the inpatient ward at the BCCH Sunny Hill Health Centre, as well as BC Women’s Hospital and BC Cancer Agency. Additional possibilities include expanding to adult care facilities and ambulatory care settings.
Like most innovative undertakings, Patient’s View has required determination, patience and collaboration from a wide range of participants. Support from operational leaders and the department of Volunteer Services at BC Children’s Hospital and the PHSA Quality and Safety group, along with BC PSLS Central Office, has been critical to the success of Patient’s View.
Runner Up: Leadership in Quality Award
Jane Garland, Clinic Head, Mood and Anxiety Disorders Clinic, BC Children’s Hospital
About this award: The Leadership in Quality Award recognizes an individual who demonstrates outstanding leadership in improving the quality of care. The leader may cultivate skill development in others to improve safety and quality of care, inspire colleagues and/or achieve system-level aims.
Jane Garland is a psychiatrist for children and adolescents at BC Children’s Hospital. Her impressive career includes decades engaged in research and consultation on treatment of mood and anxiety disorders in children and adolescents. In 1994, Jane saw a need for specialized consultation and services for children and youth experiencing mood and anxiety disorders, as no such programs existed.
Jane set out to build a dedicated clinic from the ground up: the BC Children’s Hospital’s Mood and Anxiety Disorders Clinic. It is estimated that 140,000 BC children and youth experience mental health challenges, and yet less than 25% of these children will receive treatment. Since 2001 alone, the Mood and Anxiety Disorders Clinic has seen over 8,000 patients, 2,400 who have been seen by Jane herself.
At the Clinic, Jane ensures that staff are encouraged to research, expand, and communicate the areas of their work which most interest and excite them; she firmly believes that their patients benefit from the new and unique perspectives that arise from this freedom. She empowers her staff and colleagues to pursue their passions, and channel them into change for others.
Above and beyond her work with the Clinic, Jane has also made strides improving access to care: she has worked to build capacity in communities across the province by spreading evidence-based treatment and training. The Clinic has also embraced Telehealth as an excellent way to provide service to rural and remote areas—in fact, just in the past three years, 45.3% of children seen in the Clinic have been from outside the Vancouver Coastal Health region.
Jane has also spread her knowledge at a grassroots level, speaking at venues to reach communities across BC, collaborated with the Vancouver School Board to develop best practices for working with children with mood and anxiety disorders and developmental disabilities, and worked with single mothers living below the poverty line in Vancouver’s inner-city neighbourhoods.
She also masterminded a cognitive behavioural therapy intervention for anxious children called “Taming the Worry Dragons,” which taps into their imaginations to inspire them to be “Brave Knights” and “fight back against their worries.” She was also instrumental in the formation of Anxiety BC, a provincial non-profit organization dedicated to increasing awareness about anxiety disorders, promoting education, and increasing access to resources and treatments.
As a colleague puts it, Jane is a “supreme example of a well-rounded carer.”
Through her leadership in building capacity and access, improving research and methods, and trailblazing a holistic approach, has immeasurably improved the services and resources available for children and adolescents with mood and anxiety disorders in British Columbia and beyond.