Skip to main content

Pain Management & Comfort

We are committed to providing the best pain management and promotion of comfort for all persons. Research shows that people who experience high quality pain management while in hospital have shorter recovery periods and fewer hospital return visits.
Supporting pain

There are many different types of pain; pain can be sudden, ongoing, related to procedures, illness or injury, or not have an identifiable cause.

This page provides information, resources, and links to help support children and youth experiencing pain.

Supporting you at the hospital

When a child comes into the hospital, they can undergo a wide range of treatments, tests, surgeries, and procedures which can sometimes cause distress, pain and fear. This information will help you to prepare for a hospital visit and support a child's pain at BC Children's Hospital.

Understanding someone's pain through pain assessment is the first step to pain management.

You can assess pain in children by:

  • Observing their behaviour and reactions, or
  • Asking them to tell you about their pain.

There are various pain tools to help assess pain. The choice of tool is based on the child's age and their ability to self-assess.

Learn more about pain assessment:


When communicating with someone in pain, we want to provide a supportive partnership and messages that are simple, accurate, and focuses on coping. Children and youth require special considerations when it comes to communication during healthcare encounters.

Relationship and rapport: Children and youth are supported by voices they know, people they trust, and environments that feel safe.

Words and terminology: Medical jargon can be confusing. Use words that are simple and age appropriate.

Non-verbal cues: We communicate just as much verbally as we do non-verbally. Adults can provide emotional and physical comfort through tone of voice, body language, and facial expression.

One voice

  • One voice should be heard during the procedure
  • Need for parental involvement
  • Educate patient before the procedure about what is going to happen
  • Validate the child's feelings
  • Offer the most comfortable, non-threatening position
  • Individualize your game plan
  • Choose appropriate distraction to be used
  • Eliminate unnecessary staff not actively involved with the procedure

One Voice Website

The words we choose have a significant impact on the person in pain. Below are some examples that you can use to communicate with your child:

When your child is undergoing a procedure:

"Some kids say it feels like ______ (use soft language such as pressure, uncomfortable, pinch) I'm not sure what it will feel like for you, you can tell me what it felt like when we're done. If we use the strategies we talked about, it won't bother you so much."

Remind the child/youth what their job is and acknowledge successes "You are doing such a great job keeping your arm still, let's keep taking those deep breaths."

Provide encouragement, validate feelings, and redirect to positive coping behaviours:

“I know you were feeling uncomfortable but you did a great job of staying focused on your game, taking deep breaths, and squeezing your stuffed animal."

Here at BC Children's Hospital, we are making comfort a priority by offering the Comfort Protocol (PDF) - an approach to support infants, children, youth and families with procedures.

There are five approaches (PDF) that BC Children's Hospital uses to promote comfort and reduce pain when possible.

  • Preparation (PDF) is helping the person and family/caregivers understand what is happening. Preparation helps reduce stress before a procedure and improves outcomes. Check out the Help Your Child Manage Medical & Surgical Procedures (PDF) handout for suggestions that can help you and your child manage stress before, during and after their procedure.
  • Communication provides information non-verbally and verbally, considering tone of voice, body language, and volume. Communication can influence comfort because what you say is as important as how you say it.
  • Comfort Positions (PDF) are secure hugging holds that can reduce stress and ensure safety during a painful procedure. Check out how our animal friends show some examples in our Paw-sitions for comfort handout (PDF).
  • Alternate Focus (PDF) (distraction) works by engaging the person in a task or activity that can redirect their attention during a procedure. The person chooses what they want to focus on, examples are: focusing on the procedure, stress ball, bubbles, books, or electronic devices.
  • Medication (PDF) is used in combination with the approaches listed above to optimize comfort and reduce pain when needed.

View our one-page summary of how and why we promote comfort. (PDF)

The use of opioids is not uncommon at BC Children's Hospital. We are committed to helping all persons and caregivers understand how to safely and effectively manage pain with the use of opioids when needed.

Opioids are a class of medications that are mainly used to treat moderate to severe pain. When used appropriately, opioids can be a safe and effective way to treat short-term or long-term pain.

How to use and store this medication

  • Always follow the directions on the medication label unless your healthcare provider has told you to take the opioid differently.
  • Never share your medication with others.
  • Store medication at room temperature, away from heat, moisture, and direct light.
  • Store the medication out of reach of children and pets.
  • Return unused or expired medication to a pharmacy. Your pharmacy can dispose of it in a safe way.

Safety measures

  • Ask your healthcare provider before taking any other medication, including non-prescription medications, vitamins, and herbal products.
  • Opioids can be sedating. Do not participate in potentially dangerous activities until you know how this medication will affect you.
  • Do not stop taking this medication suddenly without talking with your healthcare provider.
  • If you miss a dose of your medication, take the dose as soon as you remember or skip the missed dose if it is almost time for your next dose. Do not take any extra medication to make up for a missed dose.

Side effects

  • Opioids have possible side effects that you should be aware of. Not all side effects happen to all people, and many people do not have any side effects.
  • Less serious side effects often improve during your first few days taking the opioid. These include:
    • Dizziness, light-headedness, or drowsiness: try moving slowly when you sit or stand
    • Nausea or vomiting: try taking medication with a bit of food
    • Constipation: try increasing fluids, fruits and vegetables, foods with fibre, and laxatives if you need them
    • Dry mouth: try chewing gum, or sucking on ice chips
    • Nervousness or restlessness: avoid caffeinated drinks
    • Blurred or double vision
    • Nightmares or unusual dreams
    • Difficulty with urination
  • If these side effects continue, or cause distress, talk with your healthcare provider or pharmacist.

Call 911 and get help now if your child experiences:

  • Difficulty or slow breathing
  • Seizure
  • Confusion or hallucinations
  • Severe dizziness
  • Severe drowsiness
  • Difficulty walking or weakness

Learn more about opioids and medication:

At BC Children's Hospital, we have specialized teams that provide pain services for the‎ children and families of British Columbia. The Pain Services include the Acute Pain Service (APS) and the Complex Pain Service (CPS).

When in the hospital, your child can access the APS if managing their pain becomes hard to manage. The CPS is a team of healthcare professionals that helps those with chronic and complex pain.

Learn more about the Acute Pain Service

Learn more about the Complex Pain Service

Learn more about Canuck Place Children's Hospice

Certified child life specialists at BC Children's Hospital make hospitalization a more positive experience for persons and caregivers through play, therapeutic interventions, preparation, and creative arts.

Find out more about their role facilitating comfort at the hospital and how to get them involved.

Learn more about Child Life Services

Needle poke procedures, whether it be for a blood draw or an intravenous (IV), are common at the hospital and can often create stress or fear for many persons and caregivers. We want to help and encourage you to take a look at the following resources to help you prepare for a needle poke.

To prepare for a needle poke procedure, please see:

When coming to the hospital for a surgery or procedure, assessing and managing your pain is important. These pages can provide you with information on preparing for a surgery or procedure and what to do after.

If you are coming in for a procedure or surgery and currently manage pain please request a consultation with APS from your primary sub-specialty team. For example: If your child is scheduled for an orthopedic procedure, contact the orthopedic clinic and ask for a consultation with APS.

Supporting you at home

After a child is seen at the hospital, it can feel overwhelming to know how to manage pain and provide comfort without the daily support of healthcare professionals. The following information can be used to help support the person in pain at home.

There are various comfort strategies that can be provided for infants at home. The following have been shown to be useful in decreasing infant pain:

  • Skin-to-skin contact: Infant is placed naked (except for a diaper) on mother's or family member's chest and covered with a blanket.
  • Breastfeeding: If you are breastfeeding your infant, your infant may seek to breastfeed more often if they are experiencing pain.
  • Non-nutritive sucking: If unable to initiate breastfeeding you may encourage infant to suck on their clean finger or a soother.
  • Swaddling: Safely swaddle infant in a blanket to provide comfort. Watch this video for hip safe swaddling tips.
  • Sensory stimulation: Rocking, holding, singing, touching.

Pain strategies can be combined to optimize better pain relief, for example, skin-to-skin contact together with breastfeeding and/or non-nutritive sucking.

Medication: If medication is prescribed, always follow the directions on the medication label unless your healthcare provider has told you to take it differently. Provide over-the-counter medication as the pharmacist or healthcare provider has instructed.

Providing support at home will be different for each child. Below are some strategies that can be used together to decrease the pain experience:

  • Ask your child regularly if they are comfortable
  • Don't wait to treat pain. If medication is prescribed, always follow the directions on the medication label unless your healthcare provider has told you to take it differently. Provide over-the-counter medication as the pharmacist or healthcare provider has instructed.
  • Provide comfort approaches.
    • Provide a calm and relaxed environment.
    • Offer activity that your child enjoys.
    • Gradually increase activity to normal levels as instructed by your healthcare team and as your child feels more comfortable.
    • Offer pain management approaches such as: use of heat and cold compress, deep breathing, and relaxation techniques (e.g. music and distraction).

For more information, please visit:

Providing support at home will be different for each youth. It's important to let your youth know that you are there to support them. Collaborate with your youth and make decisions together to manage their pain.

  • Ask your youth regularly if they are comfortable.
  • Don't wait to treat pain. If medication is prescribed, ensure your youth follows the directions on the medication label unless your healthcare provider has told you to take it differently. Encourage your youth to take over-the-counter medication as the pharmacist or healthcare provider has instructed.
  • Encourage your youth to express when they are in pain so that you can support them with coping strategies and ways to self manage their pain.
  • Promote a calm and relaxed environment and encourage youth to get enough rest.
  • Encourage youth to engage in activities and routines that they enjoy.
  • Let your youth know that their pain is real and you believe them.
  • Encourage and facilitate pain management approaches such as: use of heat and cold compress, deep breathing, and relaxation techniques (e.g. music and distraction).

Please share these pain tools with your youth:


If your child's pain gets worse, or if recommended medicine doses and timing does not help, these options may help:

  • Phone your BC Children's healthcare provider supporting your child's follow up care. Please use the phone number you received at time of discharge.
  • Phone your family doctor or nurse practitioner (NP).
  • If you have any questions about the medicines, selecting the appropriate product(s), the doses or how to measure, a pharmacist can assist you.
  • If you cannot reach any of the above, call HealthLink BC (8-1-1) to speak to a registered nurse. Tell them your child's current pain medicine is not working.

Contact information for families

If you have recently been to the hospital, and are experiencing unmanageable pain, please contact your healthcare team and they can consult the Acute Pain Service (APS) or direct you to emergency services if needed.

Managing pain

The most effective pain management employs a comprehensive multimodal approach.  This multimodal approach manages pain using multiple strategies together: comfort approaches, mind-body strategies, and pain medication. 

Strategies for managing pain

There are different types of pain: acute, acute on chronic, chronic, and complex pain. The most effective pain management for all types of pain uses psychological, physical and pharmacological strategies. This is known as the "3 Ps" approach. When these strategies are used together, they optimize pain relief.

Mind body strategies are techniques designed to enhance the mind's positive impact on the body. 

These strategies support our thoughts, feelings, beliefs, and attitudes which can positively or negatively affect our bodily functions. This is a back-and-forth communication between our brain and body.

Psychological strategies include school reintegration/adaptations, parent/caregiver presence, relaxation, deep breathing, supportive communication, distractions (watching TV, reading books, playing video games, visiting with friends, music).

Mindfulness resources to explore:

BC Children's Kelty Mental Health has great resources for children, teens, and families. Check out their videos, app, podcasts, and more.

Kelty Mental Health

Breathr: This mindfulness app was developed by BC Children's Kelty Mental Health Resource Centre and BC Children's Centre for Mindfulness. This free app, designed for youth and young adults, guides you through a variety of mindfulness practices and can be used anywhere.             

Breathr App

My Care Path: The Mind-Body Connection explains what mindfulness is and teaches belly breathing.

My Care Path

The Mind Body Connection and Somatization Family Handbook is an in-depth resource focusing on somatization.                                     Somatization Family Handbook


Physical strategies can help relieve pain by promoting healing and restoring function and movement.

Physical strategies include heat, cold, use of supportive devices, massage and pressure, cuddling, hugging, paced movement (starting slow and building tolerance), breastfeeding, non-nutritive sucking, skin-to-skin contact, sleep and rest.


Disclaimer: This information does not replace the advice of your healthcare provider. If you have questions, talk to your healthcare provider. 

The use of medication is one strategy used to treat pain. Medications are most effective when used alongside physical and psychological supports.

All medications have side effects but most can be managed.

Some medications are over-the-counter (e.g. acetaminophen, ibuprofen) while other medications are prescribed by your doctor (e.g. opioids, corticosteroids). To learn more about opioids see the “Pain at the Hospital” section above.

Learn more about medications:

Contact information for families

If you have recently been to the hospital, and are experiencing unmanageable pain, please contact your healthcare team and they can consult the Acute Pain Service (APS) or direct you to emergency services if needed.

Understanding pain

For the purpose of this page, the term "person" is used in place of "patient". A person includes the individual (infant, child, youth, adult) of all gender identities, and their family.

Pain is...

  • A physical and emotional experience that is unique to everyone.
  • A natural warning sign to your body that support is needed.

When a person experiences pain, signals are sent from the body to the brain through the nervous system. Pain is felt differently by everyone and each person has unique ways of experiencing and coping with pain.

Visit the International Association for the Study of Pain's website to learn more about the definition of pain.

This page provides general information about pain.

Persons and families are encouraged to participate in their pain management and inform their health outcomes.

Define pain management

To encourage participation, BC Children's Hospital wants to support your understanding of the pain experience and pain management. The following are some additional resources to help guide your learning about pain.

Our approach to pain, comfort and health


BC Children’s Hospital is guided by a person-centred approach and is committed to the best possible health outcomes for all people. We strive to minimize pain for persons, support children in return to daily activities as soon as possible and provide tools to live with chronic pain.

Our goal is to minimize pain to the best of our ability with a focus on function (i.e., getting back to daily activities) and coping.

Childhood pain experiences can create memories that have long-term impact in children's lives. We believe pain must be managed to promote positive lifelong healthcare experiences.

It is everyone's role at the hospital to partner with the person and family to understand their experience and the many ways pain is expressed, both verbally and non-verbally.

To provide the best pain care possible for persons at the hospital, BC Children’s and Women’s hospital is applying for ChildKind certification. Our efforts toward becoming a ChildKind Certified Hospital shows our commitment as an organization to the treatment of pain and promotion of comfort. BC Children’s and Women’s hospitals staff have worked together to meet the five principles of the ChildKind framework required for certification.

The principles are:


  1. An institutional commitment to pain prevention, assessment, and treatment.
  2. Ongoing education programs and awareness initiatives on pain for staff, trainees, patients and any of their caregivers.
  3. Use of evidence-informed, developmentally appropriate processes for assessment of acute and chronic pain.
  4. Specific evidence informed protocols for pain prevention and treatment including pharmacological, psychological, and physical methods.
  5. Regular institutional self-monitoring within the framework of continuous quality improvement.

Here is a summary of the work BC Children’s and Women’s hospitals have done for ChildKind certification:

Patient and family resources

We invite families to use these education resources to understand how they can support their child while at the hospital. These resources were created by patient and family partners and health care providers.

We are showcasing our work at BC Children's and Women's hospitals to ChildKind representatives on January 30th 2023.

Contact information for families

If you have recently been to the hospital, and are experiencing unmanageable pain, please contact your healthcare team and they can consult the Acute Pain Service (APS) or direct you to emergency services if needed.

Tab Heading
SOURCE: Pain Management & Comfort ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © BC Children's Hospital. All Rights Reserved.

    Copyright © 2024 Provincial Health Services Authority.