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Cleft Palate & Craniofacial Disorders

We help children and teens born with cleft palates and other disorders of the face and head.
Your visit

Your first visit

On your first visit, you’ll meet with several members of our team, which may include the following people:

  • Audiologist
  • Orthodontist
  • Nurse
  • Plastic Surgeon
  • Speech and language pathologist

Each specialist will meet with you and your child individually to review your child's medical history and perform physical exams.

Length of your visit 

Visits to our clinic usually last about two hours.

Follow-up appointments

Our Program Coordinator/Nurse Clinician, Sandra Robertson, will help schedule any follow-up appointments you may need.

About us

Our program

We care for more than 2,500 patients from BC and the Yukon, providing:

  • onogoing specialist assessments
  • treatment plans
  • case management and coordination
  • treatment intervention
  • second opinions about managing speech and orthodontic issues.

Helping patients 

We help patients reach their maximum potential. Disorders of the face and head can cause issues with a person’s appearance, speech, hearing, facial function and self-esteem. That’s why we have a team of specialists that work together to make sure patients reach their maximum potential. 

During our weekly clinics, we examine our patients, develop their treatment plans, and set up services for them in their community. 

Our team includes specialists from across health care, such as nursing, pediatrics, oral and plastic surgery, orthodontics, genetics, otolaryngology, audiology, speech and language pathology and social work.

Our team

Program coordination & social work

Our nurse clinician/coordinator may be the first person you meet on the team. She will provide support and information and will answer your questions about: clefting and craniofacial conditions, feeding your cleft-affected baby, what to expect and watch for, and other areas of concern or questions. She will coordinate your child's team care and guide you through the process.

Our program secretaries are the first line of communication in our program. They will take your call and answer your questions, or connect you with someone else on the team when needed. They coordinate and book all Cleft Palate/Craniofacial team appointments.

Our social worker assists our patients and their families with the social and emotional impacts of their medical conditions.Social work services may include individual family and group counselling; parent groups; financial/practical assistance, as well as liaison with community resources

Nurse clinician or coordinator

Sandra Robertson, RN, BSN 

Nurse Clinican/Coordinator

T: 604 875 2345 ext 7057

Program secretaries

Reymie Krefting

T: 604 875 3146

Sharon Vance 

T: 604 875 3146

Social work

Kelly Allison MSW RSW

T: 604 875 2345 

ext 6551 (Tues)


Our pediatricians specialize in caring for infants, children and teens with cleft and disorders of the face and head.

Drs. Loock, Druker, Yong and Nguyen are involved in treatment from the time a patient is born until the time they are teens.

  • Dr. Christine Loock
  • Dr. Jenny Druker
  • Dr. Colin Yong
  • Dr. Tram Nguyen

Audiology & speech pathology

Our audiologists and speech pathologists treat problems with hearing, speech and language.

Our audiologist, Ms. Barker, assesses and treats hearing issues from the time our patients are infants until early childhood. Ms. Palm, our speech pathologist, is involved with treating speech and language issues from the time our patients are toddlers to the time they are pre-teens.


Kathy Barker, MSc Audiology

Speech pathology

Sheryl Palm MCISc, S-LP

T: 604 875 2000 ext 7045


Our orthodontists treat problems with the position of patients' teeth and jaws.

Drs. Helpard, Loo and Pocock are often involved in treating newborn patients before they have surgery, and when they reach pre-teen and teen ages.

  • Dr. Paul Helpard
  • Dr. Angie Loo
  • Dr. Paul Pocock


Our otolaryngologists treat problems related to the ear, nose, and throat.

Drs. Ludemann, Kozak and Moxham are involved in treatment from the time patients are infants to the time they are teens/adults.

  • Dr. Jeff Ludemann
  • Dr. Fred Kozak
  • Dr. Paul Moxham


Our oral and plastic surgeons perform operations to repair / improve the function and appearance of a patient's face and head.

Drs. Arneja, Courtemanche, Verchere and Reichman are involved in treatment from the time patients are infants to the time they are teens / adults.

Plastic surgery

  • Dr. Jugpal Arneja
  • Dr. Doug Courtemanche
  • Dr. Cindy Verchere

Oral surgery

Dr. Mark Reichman

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