How we collect, use and share your personal information.
When you receive care, treatment and services at any of our hospitals, we collect personal information from you. We may also request information from other health care providers and organizations, including copies of records, medications and test results.
For further information call: 604-875-3450.
Your information may be put into our electronic health system to assist doctors or other healthcare providers to quickly access your information wherever you receive care or services.
We collect your personal information only as authorized under section 26(c) of the BC Freedom of Information and Protection of Privacy Act (“FIPPA”). We collect, use and share your personal information for these reasons:
to confirm your identity (e.g. Ministry of Health Services)
to provide ongoing care and support
to help us plan, maintain and improve our care and services
to keep in contact with you about your health care
for education and training (e.g. medical students)
to do research with consent or as permitted by law
to see if you are eligible for benefits and services and to arrange billing
to help measure and fund healthcare (e.g. Canadian Institute of Health Information)
to study and control disease outbreaks and monitor the overall health of people
as required by law (e.g. court order or for some reportable conditions) and as authorized by FIPPA
Your health information will be provided to the doctor who referred you and to authorized health care providers involved in your care to ensure your care is consistent and continuous. In some cases, these health care providers may look up your information in our electronic health systems.
eHealth is a provincial initiative that allows certain aspects of your health information to be accessed by authorized health care professionals throughout the province and not just within a particular region. Each Health Authority sends specific health information to a province-wide electronic information system where it is stored with strict protections and used for limited and authorized purposes.
To request information from your child's medical file, print the release of information form. Once complete, fax or mail it to the Hospital where you are making the request (instructions and a contact list are included with the release of information form).
Please note that due to the volume of requests received, it can take four weeks or more to process release of information. For privacy reasons,
DO NOT send personal medical information by email. For further information call: 604-875-3450.