Virtual Health is a patient-centered care model focused on connecting patients, families and providers, through the use of technology to promote wellness, specialty care and improved outcomes.
Sunny Hill Health Centre is pleased to offer patients and families the opportunity to attend some appointments virtually. In a virtual health visit you are able to see, hear and speak to your health care providers in the same way as an in-person visit, using technology.
If you would like to participate, please follow these instructions:
1Complete virtual health patient agreement
Your Health Information Statement (PDF)
Virtual Health Patient Agreement webform
2Schedule a virtual health visit with Sunny Hill
We will contact you to schedule your next appointment. You may choose virtual health if it works best for you. Download the
Virtual Health Patient Checklist (PDF) to find out how to connect with virtual health.
3Set up your device
You will receive an email invitation for your virtual health visit. Set up your device as soon as possible when you receive the invitation. See the quick tips below for step-by-step instructions for your device:
Skype for Business instructions:
4Meet your provider virtually
At the time of the appointment, tap or click the link in your email invitation, follow prompts, and join as a guest to meet your provider virtually.
5Patient feedback survey
After your virtual visit you are invited to complete the
patient feedback survey.
All active Sunny Hill patients who have attended a clinic at Sunny Hill are able to try virtual health.
It means you will have virtual health as a
visit option in your journey with Sunny Hill. If a virtual health visit is not meeting your needs, the session may be changed to an alternative visit type (phone visit for example) as soon as possible.
If you choose virtual health as a visit option, we will email you a meeting invitation titled
Sunny Hill Virtual Health Appointment from email@example.com Time and Date.
If you have difficulty receiving the invitation after 24 hours, feel free to contact us at
604-453 8312. Please make sure you check your spam and add firstname.lastname@example.org as an email contact.
The quick tips will guide you to download Skype for Business for free from the App Store if you use a smartphone or tablet.
If you use your laptop or desktop computer, you may simply click on Try Skype Web App in the meeting invitation to have the Skype for Business web app installed on your browser.
You do NOT need a Skype for Business account. You do NOT need to sign in as you will join as a guest.
If you have technical difficulty joining the meeting, please call the Sunny Hill Virtual Health coordinator to switch to a telephone consult with your provider. At the time of your appointment, your provider will call you if you don't arrive in the virtual lobby after ten minutes.
Learn more about virtual health at
Office of Virtual Health.