- All new patients require a referral.
- For general referrals, write your own referral letter and fax it to us.
- For G-tube referrals, download the G-tube referral form, fill it out and fax it to us.
- If you receive a referral receipt letter from our clinic, no specific action is required. Our booking secretary will contact the families directly with the appointment.
- If patients are coming from a significant distance (greater than 3 hours' travel time) and a procedure is anticipated (example "rule out celiac disease"), we will often book the clinic appointment and the procedure for the same week.
Urgent or acute referrals
Any urgent matters can be discussed with the GI physician on-call who can be contacted through the switchboard: 1-888-300-3088 or 604 875 2345
Through the RACE (Rapid Access to Consultative Expertise) program you can get connected with a pediatric gastroenterologist who will respond to your call within 2 hours. This service is available Monday to Friday 8 am to 5 pm by calling 604 696 2131 (or toll free 1877 696 2131). You can discuss a case and receive advice over the phone. It is NOT meant for acute/urgent issues, appointment bookings or arranging transfer. Acute/urgent care issues should be discussed with the GI physician on call.
We continue to receive a very high volume of referrals which exceeds our capacity to see patients. A gastroenterologist triages the referrals.
The more details provided on the patient, the easier it is to appropriately triage. A part of our triage may include a request for further investigations such as blood work.
In 2014, efforts are being made to provide feedback to the referring doctors which acknowledges the referral and gives some rough time frame of when ideally we would like to see the patient based on our GI triage guideline. The suggested time is not a guarantee of how quickly the patient will be seen.
Chronic abdominal pain (unless there are warning signs) will be categorized as non-urgent. Patients with chronic constipation are also non-urgent.
There is a new process for referring outpatients who require a G-tube (gastrostomy tube). In addition to filling out the specific G-tube referral form, there is now an option to have a second opinion medical consult regarding the necessity of the G-tube.