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Metabolic Nutrition

The BC Metabolic Nutrition Program provides specialized metabolic formulas and low protein foods to children and adults with inborn errors of metabolism.
About

We provide the metabolic formulas and low protein foods you need to help manage your inborn error of metabolism or metabolic condition.

Metabolic formulas

Your physician and dietitian will let us know what specialty formula to give you. The formulas you need to manage your Inborn Error of Metabolism continue to be provided to BC residents free of charge.

Metabolic formula and amino acids are provided to you by the BC Metabolic Nutrition Program (BCMNP). Phone or email us when you need to order more formula or amino acids. The formula you have been prescribed is specially ordered for you. We need 4 weeks' notice to fill most formula orders.

BCMNP is no longer open for clients to pick up formula or amino acids in person. Your product will be delivered by courier. There will be no additional costs to you for this service.

Low protein foods

Your dietitian will talk to you if you need these special foods.

BCMNP is partnered with National Food Distribution Centre to provide low protein foods. All the low protein foods you wish to purchase with your subsidy now come directly to you from our approved vendor, National Food Distribution Centre. This includes a wide variety of cold ship and shelf stable low protein foods.

When you are ready to place your next food order, phone National Food. The phone number is 1-888-606-6676 ext. 225.  You will speak directly with Lyne. The order desk is open from 6am - 9am and 10am - 2pm (PST).

The order will be delivered right to your home. Dry or shelf stable foods should be received within one week.  Cold ship or frozen foods are delivered by air from Montreal and then couriered to your door, you should receive cold foods within 5-10 days from when you placed the order.

The availability of Low Protein Foods will change as new products become available and other products are discontinued by the manufacturer. If you have questions about which foods are available, phone National Food and speak with Lyne.  They have the most up to date information on which foods are available.

Here is a list of the foods available as of January 2021.

To provide this service, we will collect some personal information including your name and address and provide it to National Food Distribution Centre so they can create a personal profile and arrange for delivery.

We collect your personal information as authorized under section 26(c) of the BC Freedom of Information and Protection of Privacy Act ("FIPPA") to provide metabolic formulas and low protein foods to you. We collect your name, address, telephone number and personal health number. If you have questions or concerns about how your information is collected or used, you may contact:

Jennifer Krempien, Program Manager, Inter Campus Operations

BC Children's Hospital 4500 Oak Street, Vancouver BC, V6H 3N1
Phone: 604-875-2000 ext 1090 

We are dedicated to meeting the needs of patients and families in the BC metabolic community. Providing the best care to our patients and families remains our top priority. We want to hear from you.

Low Protein Foods

 

There are two options for ordering low protein foods.

 

1. Telephone orders

 

 

When you are ready for your next order, phone National Food. The phone number is  1-888-606-6676 ext. 225.  You will speak directly with Lyne. The order desk is open from 6am - 9am and 10am - 2 pm (PST), Monday to Friday. They are closed on weekends and holidays.

 

 

2. Online orders

 

When you are ready for your first order, you may create an account to place an online order.  Phone National Food and ask to create an online order account.  The phone number is 1-888-606-6676 ext. 225. You will speak directly with Lyne.  The order desk is open from 6am - 9am and 10am - 2pm (PST), Monday to Friday. They are closed on weekends and holidays.

 

To register for the online system, you will be asked to provide your name and email address to National Food Distribution Centre.

 

If you use a Gmail, Hotmail, or Yahoo account you should know that your personal information is stored outside of Canada. Correspondence with National Food Distribution Centre might include your name, home address or delivery address for foods you order, and a list of items that you have ordered.

 

Yes. National Food has an online ordering system.

 

Phone National Food and ask to create an online order account.  The phone number is 1-888-606-6676 ext. 225. You will speak directly with Lyne.  The order desk is open from 6am - 9am and 10am - 2pm (PST), Monday to Friday. They are closed on weekends and holidays.

 

To register for the online system, you will be asked to provide your name and email address to National Food Distribution Centre.

 

If you use a Gmail, Hotmail, or Yahoo account you should know that your personal information is stored outside of Canada.  Correspondence with National Food Distribution Centre might include your name, home address or delivery address for foods you order, and a list of items that you have ordered.

 

All eligible clients receive a yearly $3000 subsidy amount with an additional $200 per year for delivery costs. On September 1, each year, all clients receive a credit of $3200. You will have until August 31, the following year, to use this amount.  Any funds  not spent prior to August 31 are not carried over to the next year.  

 

 

Yes. The cost to deliver your food order is included in the price of each food item.

 

You can order as often as you need to. There is a minimum dollar amount of $100 of cold ship foods per order if you are ordering cold ship foods.  Most people place a food order once a month or once every two months. All orders above $800 will be reviewed by your dietitian prior to processing.

 

Most orders with dry or shelf stable foods will be delivered to you within one week after you order. 


Cold ship and frozen foods are delivered by air from Montreal and will be shipped every Monday. A courier will deliver the product to your home within 2 business days of when the order ships. You should receive your order approximately 1-2 weeks from when you place an order.

 

Sometimes a product will not be in stock. National Food will send the rest of your order. If an item has been backordered you will see a comment on the bottom of your packing slip.  If this happens, you will have to order the item again on your next order. You will only be charged for items you receive.

 

If there is a problem with your order, please call National Food at 1-888-606-6676 ext. 225.  Lyne will answer your questions and help resolve the problem.


You can also alert your dietitian if this issue has happened more than once.

 

 

We will only provide your name and address to National Food using a secure manner. This is to confirm with them you are a BCMNP client and your dietitian has recommended low protein foods for you.

 

 

If you have questions or concerns about how your information is collected or used, you may contact:

Jennifer Krempien, Program Manager, Inter Campus Operations

BC Children's Hospital

4500 Oak Street

Vancouver BC V6H3N1

604-875-2000 ext. 6885

 
Metabolic Formulas

Phone or email BCMNP when you are ready to order more formula or amino acids.

 


Phone: 604-875-2034
Toll Free: 1-866-727-7759
Fax: 604-875-3205
Email: metabolicnutrition@cw.bc.ca

 


Be prepared to provide the following information when placing your order:
• Two unique client identifiers (client’s first and last name and DOB or PHN)
• Product required based on valid prescription form
• Current amount of product on hand
• Preferred flavour
• Blood dot cards and/or lancets required
• Delivery address/contact information


Your metabolic formula will be shipped to you directly from BCMNP at BC Children's Hospital.

 


 

Your formula is ordered just for you. You are responsible for placing your own order refill directly with BCMNP.

We need 4 weeks' notice to order your formula from the company. Most formulas are shipped from Ontario or Quebec which can take many weeks. Many formulas expire within 6 months so we do not order it until you tell us you need more.

 

 

BCMNP is no longer open for clients to pick up in person. Your formula will be delivered by courier. There will be no additional costs to clients for this service.

 

 

If the product received is damaged or the package is missing the following will be completed:


Damaged Packages:
• Notify BCMNP immediately
• Do not consume product
• Wait on direction from BCMNP and do not dispose of product unless advised to do so


In the event that you receive damaged product BCMNP will ship a replacement product out immediately.


Missing Packages:
• Notify BCMNP immediately so that we can investigate and notify the courier
• If the package cannot be found BCMNP will reship product to you immediately

 

‎Product that has been dispensed to you will not be accepted for return to BCMNP. If you are unable to use the dispensed product you will be advised to dispose of the product. Directions on disposal may be provided by BCMNP for safe disposal.

These products are intended for medical use and should only be consumed by the client they are prescribed for. Products and accessories should not be donated.‎

 

Yes. You will continue to get blood dot cards and lancets free of charge with your formula order. Just let the clerk know how many of each you need. 


We carry two types of lancets. Purple lancets are designed for heel pokes and often appropriate for infants. Pink lancets are designed for finger pokes. Please talk to your clinic nurse if you are unsure which lancets are right for you or your child. Please alert the clerk if you require a different type of lancet than your previous order. 

 

Yes. Blood dot cards do expire and the laboratory is unable to process samples collected on expired cards. Please make sure to check the expiry dates on the top left hand corner of the cards you have at home. ‎ 

 

BCMNP cannot accept formula refill orders more than 6 weeks in advance. Your formula is ordered in specially for you. If your dietitian changes the formula products you require, BCMNP might not be able to return the formula or use the formula for another patient. BCMNP may have to waste several cases of expensive formula.‎

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