We hope the information below is helpful. If you have additional questions or concerns, please contact your care provide or clinic directly.
A decrease in the number of COVID-19 cases in the province means we can begin to restore non-urgent health care services at BC Children’s Hospital and Sunny Hill Health Centre for Children. Our priority is ensuring the health and safety of your child, our care providers and staff. To accomplish this, we have introduced a number of additional measures across the hospital to ensure it remains a safe place to seek care during the COVID-19 pandemic.
We began increasing our surgical capacity on May 18, 2020 to perform surgeries at BC Children’s, as assessed by our health teams. If your child is waiting for a surgery or procedure at BC Children’s or Sunny Hill, you will be contacted to reschedule your surgery.
Work is underway to increase the number of clinic appointments at BC Children’s and Sunny Hill.
You will be contacted by the clinic to schedule/reschedule your child’s appointment. In advance of your child’s appointment, you will be contacted to assess for any symptoms of COVID-19.
During the COVID-19 pandemic, we have also increased the number and types of health-care services we can provide virtually. We will continue to provide those virtual appointments unless in-person appointments are required for patient care.
The provincial government has temporarily waived parking fees on hospital lots during the pandemic. As such, parking on-site may be limited. Due to limited parking available, should you be waiting in your car during a family member or friend’s hospital appointment, we would ask that you wait off-site when possible. Please note that free parking may be lifted at any time, so watch for parking fees in effect signage. There is limited free, street parking along Heather Street near 33rd to 38th avenues.
The hospital cafeteria, Starbucks, and Second Cup on campus are open, but require physical distancing and may have reduced hours or product availability.
Your child’s care providers may be wearing personal protective equipment (PPE) like masks, face shields, gowns or gloves to protect patients and staff. We understand that masks may be frightening or triggering to some patients who may be fearful of not being able to see someone’s expressions or their face. You may see some care providers wearing a button that shows what they look like without a mask to help put patients more at ease.
BC Children’s and Sunny Hill are following strict infection prevention protocols determined by the BC Provincial Health Officer, Dr. Bonnie Henry, the BC Centre for Disease Control and Health Canada.
Many people are worried about visiting hospitals or clinics during the pandemic, but it is still safe to seek care. You can expect to see additional measures in place to protect your child, family and our staff during the ongoing COVID-19 pandemic. These include active screening for COVID-19 symptoms at each entrance by hospital staff, followed by a request to clean your hands. You also may be asked to wear a mask, depending on any symptoms you might have.
To keep our patients, families and staff safe and in keeping with the provincial health officer’s recommendations for physical distancing, we are limiting the number of visitors entering our buildings. For current visitor restrictions, please visit: bcchildren’s.ca/covid19.
The most important thing you can do to prevent COVID-19 and other illnesses is to clean your and your child’s hands regularly and avoid touching your faces. Clean your hands often with alcohol-based hand sanitizer or soap and water, especially after touching shared surfaces or objects (e.g., door handles, elevator buttons, and toys) and before eating.
During the COVID-19 pandemic, we have also increased the number and types of health-care services that we can provide virtually. We will continue to provide those virtual appointments unless in-person appointments are required for patient care.
Yes. We have comprehensive screening protocols in place, which include assessing for any symptoms of COVID-19 before arrival at the hospital for an appointment or procedure. When you and your child arrive at the hospital, you will again be screened for COVID-19 symptoms at an entrance by hospital staff.
You will be advised about any clinic-specific procedures or protocols in effect during your pre-visit telephone screening. When you come to the hospital, you can expect to see additional measures in place to protect you, your child and our staff during the ongoing COVID-19 pandemic. Your care providers may be wearing personal protective equipment (PPE) like masks, face shields, gowns or gloves to protect patients and staff. Your clinic may have additional physical barriers in place to ensure infection prevention and control.
Yes, we are continuing to restrict the number of family members and visitors on campus. By limiting access, we can facilitate active screening. There are designated entrances for you to enter BC Children’s and Sunny Hill. To find them, visit: bcchildrens.ca/covid19.
To keep our patients, families and staff safe and in keeping with the provincial health officer’s recommendations for physical distancing, we are limiting the number of family members and visitors entering our buildings. For current visitor restrictions at BC Children’s Hospital and Sunny Hill Health Centre for Children, visit: bcchildrens.ca/covid19.
You and your child will be asked to clean your hands when entering the hospital and you may be asked to wear a mask, depending on any symptoms you might have. For advice on whether you or your child should wear a mask, please visit: bccdc.ca/health-info/diseases-conditions/covid-19/prevention-risks/masks.